Updated: 3 years ago
Article ID: 187428

Common Problems

Error. This account does not own Call of Duty

You will receive this error when launching the game without a Call of Duty account. Make sure you logged in to the app with the correct account.

If you recently claimed a Call of Duty game code on your account, log out from the app and log in again.

If you purchased the game in the Shop, check the status of your order in your Transaction History. If your the status says Refunded or Chargeback, it means you received your money back and the game was removed from your account. Please buy the game.