Can't Access Higher Level Characters on Diablo III Because it Downgraded to Starter

Updated: 3 months ago
Article ID: 19046
Relevant Games:

Common Problems

I had Diablo III on my account but now it's just a starter edition

If your Diablo III account was downgraded, it is because your original upgrade failed or was charged back by the card holder's bank. To unlock your characters over level 14, upgrade the game again.