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Didn't Receive Pre-purchased Hearthstone Expansion

Updated: 1 month ago
Article ID: 194048

Common Problems

  • Bought the presale bundle but it doesn't show up in-game
  • Pre-purchased the expansion but I cannot see the card packs in-game

Exit the game and make sure to update the Hearthstone client through the App.

The next time you log in to the game you'll see the packs wrapped as a gift. You can only open these card packs after the expansion is fully released.

Pre-purchase products on mobile don't show until the product officially releases.