Didn't Receive Pre-purchased Hearthstone Expansion

Updated: 6 months ago
Article ID: 194048
Relevant Games:

Common Problems

  • I have pre-purchased, but I cannot see the Card Packs in-game.
  • Bought the packs but they didn't show up

Exit the game and make sure to update the Hearthstone client through the Blizzard Battle.net App.

The next time you log in to the game you'll see the packs wrapped as a gift. You can only open these card packs after the expansion is fully released.

For mobile pre-purchases, they won't be delivered until the product is released.