Character Not Eligible for Paid Service

Updated: 3 months ago
Article ID: 20358
Relevant Games:

Common Problems

  • Error - Character Not Eligible (Error -20084) when trying a name change, transfer or faction change
  • Unable to transfer or faction change a character due to caged pet, unlearned mounts or heirlooms
  • Error "This character is not eligible for this service"
  • Error "Oops! This needs your attention" when trying to name change

Characters that have caged or unlearned pets in their inventory or bank (including guild banks in the case of a guild transfer) cannot start a paid service. Please log into the game and learn any caged pets or trade them to another character.

If you are still experiencing errors after checking for pets, you may submit a ticket for assistance here.