Hearthstone Stuck at the Tavern Doors on Desktop or Laptop
Common Problems
- Hearthstone is stuck at the main screen
- Cannot log in to Hearthstone, there is no error message
- Hearthstone doesn't load past the title screen, the logo animation runs in a loop with no sound
If you experience this problem on a mobile device (phone or tablet) please visit our Can't Login to Hearthstone on Mobile Device support article.
Windows
- Make sure that Hearthstone is closed on all platforms.
- Make sure your computer meets all of the listed system requirements.
- Make sure you have your Blizzard account set up including name, country of residence and a security question.
- Delete the Hearthstone option files.
- Press Windows Key + R to open the Run diaglogue
- Type %LocalAppData% into the Run field and click OK
- Open the Blizzard folder.
- If there is no Blizzard folder, ensure to show hidden files and folders.
- Delete the Hearthstone folder.
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Try creating a new administrator account to resolve permissions issues.
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Configure your security software's exception list to allow Blizzard applications to run.
Mac
- Make sure that Hearthstone is closed on all platforms.
- Make sure your computer meets all of the listed system requirements.
- Make sure you have your Blizzard account set up including name, country of residence and a security question.
- Delete the Hearthstone option files.
- Press CMD + Shift + G to open the Go to folder
- Navigate to ~/Library/Preferences/Blizzard folder
- If there is no Blizzard or Hearthstone folder, show hidden files and folders by pressing CMD + SHIFT + .
- Delete the Hearthstone folder.
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Try creating a new administrator account to resolve permissions issues.
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Configure your security software's exception list to allow Blizzard applications to run.
Advanced Troubleshooting
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Make sure your game is up to date by selecting Check for Updates from the Options menu in the Blizzard app.
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Deleting the Battle.net cache folder can resolve problems with the logon module.
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Run the repair tool to repair any damaged game files.
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If the problem persists, uninstall and reinstall the game.
Tried everything here?
If you have tried these steps and still require assistance, please visit our Technical Support Forum or contact us.
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