Common Problems
- Error "You are not eligible to claim this product."
- Error: "There are no eligible game accounts for this key."
- I'm a new player trying to claim the WoW expansion, The War Within, on my account but it's not letting me.
World of Warcraft
You can only claim codes for the latest expansion, or Collector's Edition codes for any expansion except Burning Crusade.
You also cannot claim a Collector's Edition code on a Starter Edition account. To upgrade your account from Starter Edition, please add game-time or a subscription to your account, then claim the key.
other games
Codes may be restricted by region.
If the code was purchased through the Battle.net store, reach out to us. If purchased elsewhere, please contact your seller for further assistance.
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