Can't Complete Authenticator Setup

Updated: 3 weeks ago
Article ID: 21099
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Common Problems

  • The app gets stuck at the loading symbol and says "setting up"
  • I receive this error during set up: "Error... An unexpected error occurred. Please try again later."

If you're having trouble completing the set up of a new Authenticator:

  1. Close any apps running in the background
  2. Check your device's internet connection
  3. Make sure you have enough free space on your device
  4. Try removing and reattaching your Authenticator
  5. Uninstall the app, restart your phone, then reinstall the Authenticator
  6. Clear the Authenticator's Data and Cache from your device's app manager, restart the app, and try again

Please note that adding an authenticator requires that you enable Phone Notifications.