Can't Buy or Play Rise of Shadows: The Dalaran Heist

Updated: 9 months ago
Article ID: 227541
Relevant Products:

Common Problems

  • I bought full adventure but I can't play the first chapter: The Bank
  • I have the first wing of the adventure and I can't see the option to purchase rest 
  • I receive the error "Good news! You already own this product" when trying to purchase the adventure


If you cannot buy an adventure, check the following:

Error "Good news! You already own this product"

You will receive this error if you try to buy the adventure on the website, and you already unlocked one chapter in-game. Please complete your purchase in-game.

To buy missing chapters in game, use these steps:

  1. Click on Solo Adventures
  2. Select the Adventure on Normal
  3. Click on the large right-facing arrow and navigate to the chapter that you don't have
  4. Click on the blue highlighted Unlock button
  5. Choose to unlock either the individual chapter for gold or the full adventure with real money

Note: Adventures do not adjust pricing to discount content that is already owned, so you will pay full price regardless of owned content if you choose to purchase the full adventure.

Adventure not available in-game

If you are new to Hearthstone, you will need to unlock Wild Format before you can purchase wild-only adventures.


If you have purchased an adventure but you cannot play the first chapter, please contact us.