Updated: 11 months ago
Article ID: 22767

Common Problems

We can't install %game_name% because your operating system doesn't meet the minimum specs to run it.
Error Codes: BLZBNTAGT000009CF

The Update Agent detected that one or more system components do not meet system requirements. Check that your computer meets the requirements for the selected game. (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) Failure to meet system requirements may cause unsatisfactory gameplay, technical issues, or an inability to launch the application.

Try the troubleshooting steps below if your computer meets or exceeds the minimum system requirements.

  1. Update your drivers to resolve any compatibility issues.
  2. Check that you're not running the desktop app in a compatibility mode, as this may cause the installer to wrongly detect your system requirements.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.