Error 3

Updated: 3 months ago
Article ID: 24275

Common Problems

Your login information was incorrect. Please try again.
Error 3

Error 3 may be caused by incorrectly entering your login information. It can also occur if you are unable to accept the End User License Agreement and Terms of Use updates that accompany each patch. Follow these steps to resolve the issue.

  1. If you receive an Error 3 in-game, your digital purchase is still under Starter Account restrictions. If 72 hours have passed since your purchase, change your Blizzard password to force the account database to refresh.
  2. Deleting the cache folder can resolve problems with the logon module.
  3. Add contact information to your Blizzard account.
  4. If you have a mobile Blizzard Authenticator, resync it.
  5. Try to log in to the game from a different computer.
  6. Log in to a different play region. For example, if you normally play in The Americas, log in to Europe or Asia. This method will often push a new copy of the EULA and TOU to your computer. Details on how to change your server region are in the Global Play article.
  7. Try creating a new administrator account to resolve permissions issues.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.