Hearthstone Purchase From the Blizzard Shop Not Delivered

Updated: 8 months ago
Article ID: 2565
Relevant Games:

Common Problems

  • I purchased cards in the Blizzard Shop but didn't get them.
  • I bought a hero from the Blizzard website and didn't receive it in game.

If you made a purchase in the Blizzard Shop and you don't see it in-game, you may have logged in with the wrong Blizzard account or BattleTag, or you may have made the purchase in the wrong region. If you made your purchase on the wrong account or region, contact us.

Purchases made in the Blizzard Shop may take up to 24 hours to process.

Note: Pre-purchases are not delivered in-game until the product is released.