Hearthstone Purchase From the Blizzard Shop Not Delivered
- I purchased cards in the Blizzard Shop but didn't get them.
- I bought a hero from the Blizzard website and didn't receive it in game.
- I got the Welcome Bundle in the website but can't see it in-game
If you made a purchase in the Blizzard Shop and you don't see it in-game, you may have logged in with the wrong Blizzard account or BattleTag, or you may have made the purchase in the wrong region. If you made your purchase on the wrong account or region, contact us.
Purchases made in the Blizzard Shop may take up to 24 hours to process.
Note: Pre-purchases are not delivered in-game until the product is released.