- Killed N'zoth but did not receive any item from boss
- Didn't get teleported after killing N'zoth, so didn't get my loot
- During the cinematic, I was ported out and couldn't open the loot chest
If you could not open the chest, the Postmaster will automatically send you your loot. Please note that you are eligible for loot only if this was the first time you killed the boss in this difficulty this week, and loot is not guaranteed. The Postmaster will not send you Malefic Cores. Customer Support cannot restore Malefic Cores.