Common Problems
- Where can I purchase a Hearthstone hero?
- I missed the promotion, can I obtain the hero in some other way?
- I earned the achievement but it did not unlock the hero skin
Alternate Hearthstone hero skins can be earned for free or purchased in the Hearthstone's in-game Shop.
You can earn free alternate hero skins as a reward for completing specific achievements; for example, you will unlock a class skin such as Shan'do Malfurion when you reach 1000 wins in ranked mode. You can also earn free alternate hero skins through time limited activities such as the Rewards Track which changes with each expansion.
Alternate Hearthstone hero skins are sometimes also available for purchase —or occasionally free to claim— for a limited time in the in-game shop. For example, the pre-purchase of an expansion bundle usually contains a hero skin. Hero skins that are removed from the Shop may return at a later date, but this isn't guaranteed.
Customer Support cannot grant hero skins from missed promotions or past time-limited products and events. Customer Support cannot share information on when —or if— a hero skin will be available to earn again in the future. Keep an eye on the official Hearthstone blog for updates.