- My Hearthstone account is locked
- My Hearthstone account shows as Suspended due to a chargeback
- I received an email about a payment issue with Google Play
If your Hearthstone account appears locked it is likely to be due to a payment issue, please check your Transaction History.
To unlock your game, you will have to contact Customer Support.
If the reason for the lock is a chargeback, please add a credit card to your Battle.net Account Payment Methods and contact us. If you don't have a credit card, we also accept Battle.net Balance.
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