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Common Problems
- Error: "Closed. The game was unable to log you in through the Blizzard services. Please wait a few minutes and try again"
- My Hearthstone account is locked
- My Hearthstone account shows as Suspended due to a chargeback
- I received an email about a payment issue with Google Play
If your Hearthstone account appears closed it is likely to be due to a payment issue. Please check your Transaction History.
If the reason for the lock is a chargeback, please visit our Chargeback Repayment Options support article to resolve the chargeback. Otherwise, you can contact us.
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