Hearthstone Account Locked or Suspended

Updated: 3 months ago
Article ID: 2634
Product:

Common Problems

  • Error: "Closed. The game was unable to log you in through the Blizzard services. Please wait a few minutes and try again"
  • My Hearthstone account is locked 
  • My Hearthstone account shows as Suspended due to a chargeback
  • I received an email about a payment issue with Google Play

If your Hearthstone account appears closed it is likely to be due to a payment issue, please check your Transaction History.

If the reason for the lock is a chargeback, please visit our Chargeback Repayment Options support article. If you don't have a credit card, we also accept Battle.net Balance.