Hearthstone Account Locked or Suspended

Updated: 10 months ago
Article ID: 2634

Common Problems

  • My Hearthstone account is locked 
  • My Hearthstone account shows as Suspended due to a chargeback
  • I received an email about a payment issue with Google Play

If your Hearthstone account appears locked it is likely to be due to a payment issue, please check your Transaction History.

To unlock your game, you will have to contact Customer Support.

If the reason for the lock is a chargeback, please add a credit card to your Battle.net Account Payment Methods and contact us. If you don't have a credit card, we also accept Battle.net Balance.