This article was machine translated and may contain translation errors.
Common Problems
- Error: "Closed. The game was unable to log you in through the Blizzard services. Please wait a few minutes and try again"
- My Hearthstone account is locked
- My Hearthstone account shows as Suspended due to a chargeback
- I received an email about a payment issue with Google Play
If your Hearthstone account appears closed it is likely to be due to a payment issue, please check your Transaction History.
If the reason for the lock is a chargeback, please visit our Chargeback Repayment Options support article. If you don't have a credit card, we also accept Battle.net Balance.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!