Updated: 2 years ago
Article ID: 26529
The Battle.net desktop app can't access or download a configuration file required to load your installed games.
Restart the Battle.net desktop app to clear any stalled Agent processes.
Restart your computer to resolve problems caused by programs and services running in the background.
Update your drivers to resolve any compatibility issues.
Run a security scan to remove any viruses or malware infections.
Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
Try closing background applications to resolve any software conflicts.
Check your network configuration to find any issues with your firewall, router, or port settings.
Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!