Updated: 6 months ago
Article ID: 26529
The Battle.net desktop app can't access or download a configuration file required to load your installed games.
Restart the Battle.net desktop app to clear any stalled Agent processes.
Restart your computer to resolve problems caused by programs and services running in the background.
Update your drivers to resolve any compatibility issues.
Run a security scan to remove any viruses or malware infections.
Configure your security software's exception list to allow Blizzard applications to run.
Try closing background applications to resolve any software conflicts.
Check your network configuration to find any issues with your firewall, router, or port settings.
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