Updated: 2 weeks ago
Article ID: 26939
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Common Problems

We can't install %game_name% because your operating system doesn't meet the minimum specs to run it.
Error Codes: BLZBNTAGT000009D2

The Agent detected that one or more system components do not meet system requirements. Check that your computer meets the requirements for the selected game. (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) Failure to meet system requirements may cause unsatisfactory gameplay, technical issues, or an inability to launch the application.

Try the troubleshooting steps below if your computer meets or exceeds the minimum system requirements.

  1. Update your drivers to resolve any compatibility issues.
  2. An outdated or incorrect DirectX installation may trigger this error. Reinstall DirectX using Microsoft's web installer.
  3. The desktop app and Blizzard games may not work in Windows compatibility mode. If it's enabled, disable compatibility mode and try again.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.