This article was machine translated and may contain translation errors.
Unable to Restore Authenticator Using Serial Number and Restoration Code or SMS Verification
Common Problems
- I can't restore the old auth on my new phone
- Get the error "An error occurred while restoring your authenticator. Make sure the serial and restore code are correct, then try again." when I try to sync the new auth with old one.
If you still have access to your account and authenticator, you can Manage Security Options on your account to remove it.
If you can't log in to your account, we can help you remove your authenticator.
Note: Battle.net Phone Notifications will help you log in if you have problems with your authenticator.
Please log in to submit feedback.
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!