Unable to Restore Authenticator Using Serial Number and Restoration Code or SMS Verification

Updated: 4 months ago
Article ID: 274576

Common Problems

  • I can't restore the old auth on my new phone
  • Get the error "An error occurred while restoring your authenticator. Make sure the serial and restore code are correct, then try again." when I try to sync the new auth with old one.

If you still have access to your account and authenticator, you can Manage Security Options on your account to remove it.

If you can't log in to your account, we can help you remove your authenticator.

Note: Battle.net Phone Notifications will help you log in if you have problems with your authenticator.