Disconnected When Logging In After Falling In The Maw

Updated: 1 year ago
Article ID: 277366
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Common Problems

I fell off the map and now I'm stuck in a disconnect loop.

Our developers have fixed the issue that was causing this problem and you should not be disconnected anymore when falling off the map in the Maw. Instead you receive the button to release your spirit.

In case your character still gets disconnected, please submit a new Bug Report.

To unstuck your character make sure you don't login for the next 15 minutes. You may play on other characters in the mean time. Once 15 minutes have passed, try logging back into the stuck character. If that does not work, please try using the self-service option to move your character.

If you still can't login after 15 minutes and using the self-service option, please contact us for assistance.