- I just completed my run but forgot to loot my Soul Ash, can I please have it restored?
- The Soul Ash I earned was not sent to me.
Soul Ash should be looted manually at the end of the run.
If you aren't able to loot your Soul Ash, your character will receive it on their next login. However, it will not be delivered by the Postmaster - it will automatically be applied instead, and show in your chat log that it was received.
Soul Ash can not be recovered by Customer Support.