- I DC'd when leaving or entering Torghast
- I was kicked from Torghast in the middle of a run and couldn't get the Soul Ash
To resolve this problem please follow the steps in our Connection Troubleshooting article.
If you disconnect while in the last room, and your party kills the boss, you will get your Soul Ash upon login as long as you engaged the combat.
If you disconnect anywhere before engaging the last boss, you will be able to repeat Torghast (you are not saved).
Customer Support does not grant Soul Ash.