Updated: 2 years ago
Article ID: 28110
The Battle.net desktop app is unable to download a file required for installation or patching.
- Close the Battle.net desktop app and wait for Agent.exe to disappear from Task Manager before relaunching the Battle.net desktop app. If the issue persists, restart your computer and try again.
- If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
- Run the repair tool to repair any damaged game files.
- Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
- Try closing background applications to resolve any software conflicts.
- Run a security scan to remove any viruses or malware infections.
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