Error: Account is Not Eligible for Purchase

Updated: 1 year ago
Article ID: 283695
Relevant Products:

Common Problems

  • Can't purchase The Celebration Collection: Epic pack, receive error, account is not eligible. 
  • Trying to purchase 15th Anniversary Alabaster mounts but I get an error
  • Getting Account not eligible for purchase when I try to purchase a mount

If you receive this error it is likely because your World of Warcraft game account region and account regions are different. For example, your account is American, but your WoW account is European. If the WoW account that is preventing the purchase is a starter, you can remove it and attempt the purchase again.

You may also see this error if you already own the product. Have a look in your in-game collection to see if this is the case.