Common Problems
- I refunded my Gilded Eye Crescent outside of Torghast, and it only refunded 150 gold.
- I refunded an item I purchased in Torghast, and didn't receive phantasma.
- My appearance was removed after I refunded Gilded Eye Crescent outside of Torghast.
Items purchased with Phantasma in Torghast will refund the item for the Sell Price listed in the tooltip. If a cosmetic item is refunded within two hours of purchase, it will remove any appearances granted. To resolve this, re-purchase the item the next time it becomes available at the vendors in Torghast. Customer Support does not assist with restoring or refunding items from Torghast vendors.
If you discover a bug, please submit a new Bug Report.
Note: Bugs submitted in-game do not receive a personal response. Instead, they'll be directed to the teams responsible for addressing them.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!