Updated: 3 years ago
Article ID: 29381

Common Problems

Decryption key is invalid or missing. Please uninstall and reinstall.

This error occurs when there's a problem with your login credentials, or a problem with the installation. Follow the steps below to resolve the issue.

  1. Log in to the same system user profile that originally installed the desktop app.
  2. If the problem persists, uninstall and reinstall the game.