Hearthstone Google Play Purchase not Delivered

Updated: 3 months ago
Article ID: 29533
Relevant Games:

Common Problems

  • I purchased cards from Google Play but didn't get them.
  • I bought a hero from Google Play and didn't receive it in the game.

Purchases made from the Google Play Store may take up to 72 hours to process. If it has been 72 hours since the purchase was made, follow the steps below to resolve the problem.

  1. Ensure you are logged out of the account on all devices.
  2. Log back in to the account only on the device you made the purchase from.

If your purchase is still not available for you, contact us with a copy of your Google Play receipt.