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Hearthstone Mobile Purchase Not Delivered

Updated: 1 month ago
Article ID: 321820

Common Problems

  • I purchased cards in the Apple Store but didn't get them.
  • I bought a hero from Google Play and it doesn't show up in the game.
  • I bought some packs from the Amazon Store and didn't receive them.

Purchases made from a mobile device may take up to 72 hours to process. If it has been 72 hours since you made the purchase, follow the steps below to resolve the problem.

  1. Ensure you are logged out of the account on all devices.
  2. Log back in to the account on the device you made the purchase from.

If you still haven't received your purchase and there is no related order on your Transaction History, please contact your mobile store (eg: Google, Apple) for further assistance.