Updated: 3 weeks ago
Article ID: 29676

Common Problems

This folder doesn't contain [game]. 
Error Code: BLZBNTAGT00000AF0

The desktop app can't find your game installation in the selected directory.


  1. Make sure the selected directory contains the game you're trying to add.
  2. Run the game directly from the install folder to resolve any configuration errors with the desktop app.
    Note: Click and select Show in Explorer to locate the game's install folder.
  3. If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.