Received Duplicate Hero in Hearthstone Mercenaries
- I got a dupe of Lich King who I already had from the pre-order
The first time you receive a Hero from a pack or as a reward, the Hero will be added to your Mercenaries roster. Subsequent duplicates of that Hero will instead unlock a skin for the Hero. There is a chance to receive different skins of a Hero that you already own. Once additional skins are unlocked for a Hero, you can view and select the different skin by clicking on the Hero's portrait in the Tavern.
Customer Support cannot manually provide skins or Heroes, nor exchange one skin or Hero for another.