Common Problems
- I bought something for Diablo Immortal but now I'd like my money back
- I would like a refund of my Orbs
All real money sales in Diablo Immortal are considered final. Please double-check any order to be sure it is correct before you enter your password to finalize your payment. You can learn more about our refund policy here: Blizzard's Refund Policy.
Refunds or chargebacks across any platform may cause the account to be in a “limited functionality” state until a new orbs purchase that brings the account back to a positive value. In addition, some products can only be purchased once and not repurchased after a refund or chargeback.
Blizzard Customer Support cannot refund orders made on mobile.
All in-game purchases made with Orbs, Gold, or Platinum are non-refundable.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!