Updated: 9 months ago
Article ID: 30180
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Common Problems

We couldn't rename a temporary file. This could be caused by antivirus software or your hard drive may be full.
Errors: BLZBNTBTS00000037

A permissions issue is preventing desktop app from renaming a file during an update. 


  1. Press Retry to attempt the update again. Most permissions issues are temporary.  
  2. Try closing background applications to resolve any software conflicts.
  3. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  4. Uninstall unused programs or files to free hard drive space and try again.
  5. Delete the Tools folder to automatically rebuild outdated or corrupt files.

Tried everything here?


If the steps above did not resolve your problem, visit our Technical Support forum or contact us.