Updated: 1 year ago
Article ID: 30272

Common Problems

A file we tried to use is locked. Please make sure you don't have the desktop app or game files open in another application.
Error Code: BLZBNTAGT00000844

The Update Agent could not read a necessary file in order to run or update the game. This happens when a necessary file is corrupted or locked down by another program. Follow these steps to resolve the issue.

  1. Restart your computer to resolve problems caused by programs and services running in the background.
  2. Configure your security software's exception list to allow Blizzard applications to run.
  3. Try creating a new administrator account to resolve permissions issues.
  4. Uninstalling and reinstalling the App may resolve rare launcher issues.
  5. If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.