Updated: 7 months ago
Article ID: 30295
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Common Problems

You're using an outdated version of the desktop app. Please restart it to update to the current version.
Error Codes: BLZBNTBGS0000001C

The client you are using to log in to the game is out of date or there is a mismatch between the client and server versions. This error can occur if there was a recent update to the game and you haven't patched. Follow these steps to resolve the issue:

  1. Use the desktop app to launch the game. Any pending game updates will download once the application is opened.
  2. Run the repair tool to repair any damaged game files.
  3. Uninstalling and reinstalling the App may resolve rare launcher issues.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.