Updated: 4 years ago
Article ID: 30603

Common Problems

Your installation or update cannot continue because your network connection is unavailable. It will automatically resume when your connection is reestablished.

This error occurs when an unstable wireless connection or incorrect network setting prevents your computer from connecting to our servers.

  1. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  2. Try closing background applications to resolve any software conflicts.
  3. Disable any proxies that may interfere with the login module.
  4. Release and renew your IP and flush your DNS to resolve any network conflicts.
  5. Reset your network devices to make sure your router hasn't become flooded with data.
  6. Check your network configuration to find any issues with your firewall, router, or port settings.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.