"Check Your Authenticator For Request" Message Disappeared Too Quickly

Updated: 6 months ago
Article ID: 306840
Product:

Common Problems

I can't login to the website because the authentication screen disappeared.

This issue can be caused if your browser is configured incorrectly. If you run into issues, try the following troubleshooting steps.

  1. Disable browser add-ons
  2. When you view pages on the internet, your browser caches them for faster reloading times. If the previous steps didn't work, delete your cache and try again: (Chrome) (Firefox) (Edge) (Safari).
  3. Try another browser. Supported browsers are Chrome, Firefox, Edge, and Safari.