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Paid via Pix (PayU), Didn't Receive Product Yet

Updated: 5 months ago
Article ID: 313818

Common Problems

  • I just made a purchase via Pix, but I don't see the product I bought available

PIX payments normally complete within 24 hours. However if the payment is initiated on a Friday, weekend, or holiday, it may not process until the next business day. It is not possible for Customer Support to speed up the payment process or manually grant the product while waiting for the payment to complete.

If 48 hours have passed since you started the order, but nothing has happened, please contact us and include a clear scan or photo of your PIX order and receipt in your ticket.