"Unable to Process" Error When Creating Battle.net Account

Updated: 6 months ago
Article ID: 31391

Common Problems

  • I tried to create an account but I received the error "Unable to Process" and "Sorry, we cannot process your request at this time".
  • ​I am unable to create a Battle.net account for my child.

In certain countries, children under a specific age cannot own a Battle.net account. If you receive the error Unable to Process during the account creation, the Battle.net account must be registered to the name of your parents or guardians. The date of birth must also reflect the parents' or guardians' details.