mobile app doesn't show friends or messages

Updated: 4 months ago
Article ID: 316639
Relevant Products:

Common Problems

  • My friends list on the mobile app is not loading correctly
  • I am unable to see any of my messages through the mobile app

We have received multiple reports of problems signing into the Mobile App, which is resulting in failure to load the friends list either partially or entirely and problems with seeing messages through the app. We apologize for any inconvenience while our developers work as quickly as possible to resolve the issue.

As a workaround to the friends list not loading correctly – upon signing out manually and logging back in, the friends list should be refreshed and show as expected.