Updated: 3 years ago
Article ID: 31856

Common Problems

This product is already installed.

The game you're trying to install is already installed. This error may occur when you use an old installer to open a game. Follow the steps below to resolve the issue.

  1. Delete any older installers and restart the client. Attempt to install the game using the desktop app.
  2. If the issue persists, restart your computer and launch the desktop app again.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.