Updated: 3 weeks ago
Article ID: 318567

Common Problems

Whoops! Looks like something broke. Give it another shot.
Error Code: BLZBNTAGT0000138F

The desktop app is unable to download a file required for installation or patching.

  1. Close the desktop app and wait for Agent.exe to disappear from Task Manager before relaunching the desktop app. If the issue persists, restart your computer and try again.
  2. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  3. Run the repair tool to repair any damaged game files.
  4. Configure your security software's exception list to allow Blizzard applications to run.
  5. Close all other applications to resolve software conflicts and free up resources.
  6. Run a security scan to remove any viruses or malware infections.
Advanced Troubleshooting
  1. Repair Disk Permissions to resolve any permission conflicts with logon modules.
  2. Delete the Tools folder to automatically rebuild outdated or corrupt files.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.