Can't buy in-game items Overwatch 2

Updated: 9 months ago
Article ID: 319208

Common Problems

  • The event is active but I can't buy a skin from it on Overwatch 2
  • I cannot buy any cosmetics on Overwatch 2

Some cosmetics are not always available in the shop. For example, even if the appropriate event is active, a legendary skin may only be available in the shop at certain times.

Additionally, if you cannot buy any cosmetic on your account, some restrictions may be in place:

  • The parental control feature could be active on your account
  • Overwatch 2 in-game purchases are subject to regional restrictions
  • There is a pending account console merge to your account. Check this article for more information