This article was machine translated and may contain translation errors.
Attempting to login in Diablo IV shows the error: "There was a problem logging in (Code 7)"
Common Problems
This message is related to getting the incorrect information from Battle.net during the login process. If you receive this error when connecting to Diablo IV, try the following troubleshooting.
- Ensure that you are using the Battle.net Desktop Application to launch the game. Using other game managers or the Diablo IV.exe file may cause this error.
-
Restart your computer to resolve problems caused by programs and services running in the background.
- If you still can't log in, reset your password.
Tried everything here?
If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!