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Attempting to login in Diablo IV shows the error: "There was a problem logging in (Code 7)"

Updated: 3 months ago
Article ID: 333998
Product:

Common Problems

This message is related to getting the incorrect information from Battle.net during the login process. If you receive this error when connecting to Diablo IV, try the following troubleshooting.

  1. Ensure that you are using the Battle.net Desktop Application to launch the game. Using other game managers or the Diablo IV.exe file may cause this error.
  2. Restart your computer to resolve problems caused by programs and services running in the background.
  3. If you still can't log in, reset your password.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.