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Didn't Receive Support a Streamer Rewards

Updated: 1 month ago
Article ID: 339512

Common Problems

  • I purchased two subscriptions for a streamer but didn't receive my reward
  • I have not received my reward code
  • I claimed my code on Twitch but have not received my items


After earning a campaign reward from a Support a Streamer promotion, the reward code will be delivered to your Twitch notification inbox. The notification inbox can be found to the right in the top navigation bar on Twitch. The codes will remain there until the you delete the message.

Once you receive your code from Twitch, log in to and visit the Account Overview menu. There you will enter the code in the Redeem a Code box and click Redeem Code.

NoteCampaign reward code delivery can take up to 24 hours to be sent once earned. If after waiting 24 hours and verifying that your purchases were made towards an eligible streamer that was live streaming, please contact Twitch Support while logged in.


If you have successfully received your reward redemption code on Twitch and are having problems redeeming reward items in, please contact us for questions or support regarding redemption of reward redemption code.