Sometimes it is necessary to create a new administrator account for troubleshooting purposes. Follow the steps for your operating system below:

Windows

Note: When you create a new administrator account, a separate Users folder is created so settings from another user account do not interfere with troubleshooting.

Mac

Note: When you create a new administrator account, a separate Home folder is created so settings from another user account do not interfere with troubleshooting.

  1. Click on the Apple menu and select System Preferences.
  2. Click Users & Groups.
  3. Click Add (+) below the list of accounts. 
  4. Choose Administrator from the New Account pop-up menu. 
  5. Enter a full name for the account.
    Note: An account name is generated automatically. If you want to use a different account name, enter it now. After the account is created, you can’t change the account name.
  6. Enter the account password in the Password and Verify fields, and then enter a hint to help you remember the password. 
  7. Click Create User.
  8. Log in to the new Administrator account and retest the application you were having problems with.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.