Verifying Your Battle.net Account Has Been Set Up for Game Pass
Updated: 1 month ago
Article ID: 357105
Common Problems
- I can't tell if I linked the right Battle.net Account to Game Pass
- I think I already linked my account in the past, but it's not working
- Navigate to your Battle.net Account Connections page
- Next to Xbox Network, make sure the Xbox Account with your Game Pass subscription is listed
- If the correct account is linked, you are good to go!
- Navigate to Games and Subscriptions to confirm if you have either Ultimate or PC Game Pass and if they are Active
- Visit Services & Subscriptions to manage your Microsoft Subscription
- If no account is listed, click the +Connect button to initiate the linking process
- Ensure you are linking the correct account, account links have cooldowns limiting how often they can be changed. Customer Support cannot assist with bypassing cooldowns on linking accounts.
- If the wrong Xbox Account is listed and it has been more than 90 days since the accounts were linked:
- Click Disconnect
- Click +Connect to initiate the linking process for the correct Xbox Account
- If the wrong Xbox Account is listed and the link cooldown has not yet expired, you will need to use a new or different Battle.net Account to link to your Xbox Account.
If you cannot link your Xbox and Battle.net Accounts:
- Make sure your Battle.net Account is not a trial account
- Log in to your Battle.net Account Management Page to complete registration
- Check if your Battle.net Account already has an account linked to it. Each Battle.net Account may only have one Xbox Account linked to it
- Check if your Xbox account is already linked to a different Battle.net Account. The same account cannot be linked to multiple Battle.net Accounts
- You may need to unlink the wrong account, and link the correct account
Note: Account links have cooldowns limiting how often they can be changed. You will receive a warning in Battle.net Account Management specifying the cooldown length when disconnecting an account type that has a cooldown. Customer Support cannot assist with bypassing cooldowns on linking accounts. You can link the Xbox Live account back to your previous Battle.net account.
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