Physical Authenticator - Cannot Read Serial Number

Updated: 1 year ago
Article ID: 45955

Common Problems

  • Can't attatch the physical authenticator to my account
  • The serial number at the back of my physical authenticator is scratched off

If the Serial Number in your physical Authenticator wore off, you won't be be able to attach it to your account. You can use our free smartphone app instead.

If you can't remove the old physical Authenticator from your account, contact us.