Canceling a Gear Store Order

Updated: 3 weeks ago
Article ID: 8393
Relevant Games:

Common Problems

I need to cancel a gear store order that I just purchased.

Blizzard Gear Store orders can be cancelled within 30 minutes of the order being placed for regular orders, or any time before the shipment is fulfilled for pre-sale orders.

To cancel a Gear Store order: 
  1. Go to My Orders
  2. Click View Order on the appropriate order
  3. Click Cancel Order

If the cancel button is not present or clickable, the order already processed and it is no longer possible to cancel it.

For pre-sale orders, the Cancel Order button may give an error message within the first hour after the order is placed. Please try to cancel the order again after one hour has passed.

Cancel a Processed or Shipped Order

If an order for physical goods is in a Processed or Shipped status, it cannot be canceled online. You must refuse the package when the carrier attempts delivery or return it unopened to the carrier. The carrier will return the order to our warehouse. After the return has arrived and has been processed, your payment method will receive a refund of the purchase amount, not including the cost of shipping. Allow 2-3 weeks for the refund process.

Note: If you are not a Blizzard customer but have orders from Blizzard appearing on your card statement, see our Unauthorized Charge article.