Overwatch Ingame Purchase Failed due to Shop Error

Updated: 3 weeks ago
Article ID: 97904
Relevant Products:

Common Problems

  • Whenever I try to buy lootboxes in Overwatch I receive "shop error"
  • Tried to buy lootboxes and it said that the shop wasn't working

The Shop Error message occurs when there is a technical issue that is preventing the Overwatch shop from reaching our payment servers. If you're getting a Shop Error in the Overwatch in game shop, try the following troubleshooting steps:

If you continue to have problems with this error, you can use the Blizzard Shop to make loot box purchases or contact us for technical assistance for the in-game shop.