Appearance Change FAQ

Keywords: Character Re-Customization, customisation

Basics

Eligibility & Restrictions

Appearance Changes & Character Effects

Basics

What is an Appearance Change?

Appearance Change is a paid service that lets you change an existing character's gender, face, skin color, and other cosmetic features. When you perform an Appearance Change, you may also change the character's hair color and hair style (similar to the in-game barbershop) and select a new name, if desired.

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Is there any way to cancel the change while the process is pending?

Because the credit card is charged immediately upon confirmation, you cannot cancel the process once you have pressed the confirmation button and the character customization process is underway

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After I've paid, how do I go about selecting the new look for my character?

After your payment has been processed and 30 minutes have passed, a new button will appear in World of Warcraft that lets you change the character's features (and name, if desired) at your convenience. You do not have to change the appearance of the character immediately.

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Eligibility & Restrictions

What if the name I want is already in use?

Character names are unique on a per-realm basis. You will not be able to choose a character name that is already in use by another player on the realm.

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If I change the character's name, what happens to the old name?

Once the name change is complete, the character's old name will be locked from use on the realm for 90 days. After that time, the old name can be claimed by any player on a first-come, first-served basis. If you want to use the name again, you will have to reclaim it before anyone else does after the 90 days have passed and the name is made available again.

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Can I change my character's appearance and name again if I want to?

Yes, but after completing an Appearance Change, that specific character cannot have his or her appearance or name changed again for three days. After three days have passed, you will need to purchase another Appearance Change or Name Change if you would like to choose a new appearance or name. For more information on Name Changes, please refer to our Name Change FAQ.

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Can I revert to my original name after an Appearance Change is completed?

Once you have selected the confirmation button to complete your name change, there is no way to immediately revert back to the old name. The old name is locked from use on the realm for 90 days, and you will have to perform another Appearance Change or Name Change after the name is made available again. For these reasons, and because the Appearance Change charge is immediate and non-refundable, please be certain of your selection before you complete the process.

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Will this affect a character's mail or auctions?

Existing in-game mail and auctions will not be interrupted or canceled. However, after you change a character's name, other players will need to send new mail to the new character name.

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If I change my name, how will my friends know?

The character will remain in the same guild and will stay on the friends lists of anyone who had added it. If you changed the character's name, the new name will appear on friends lists in place of the old one. We recommend you tell your friends and guildmates about the change as soon as possible.

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Can other players use this feature to get off my ignore list?

No. Characters whose names have been changed will remain on your ignore list, and their names will be updated automatically.

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What will happen to the character's Armory profile?

Once you have completed the Appearance Change process, the Armory profile will be updated to reflect the character's new look and name.

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Lost an item?

Restore your lost items with our Item Restoration service.

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