Battle.net Item Restoration

Keywords:

Battle.net Item Restoration allows World of Warcraft players to request restoration for sold, destroyed, or disenchanted items. In most cases, players will receive their restoration immediately. Deleted characters cannot be restored using this system.

Note: If items were sold, destroyed, or disenchanted due to a recent compromise, please submit a ticket.

Basics

Restrictions

Restorations

Basics

How can I access the restoration web form?

Visit Item Restoration in Battle.net support.
Back to top

How do I use the web form to restore my items?

Within the item restoration service, you will select the realm and character to receive the restoration. A sortable list of items that the character recently destroyed or sold will appear. Then click the item to add it to you restore list. Once you are satisfied with your selection, click Continue and confirm your restoration. The restored items will be delivered to your character via in-game mail.
Back to top

Restrictions

How often can I use the web restoration service?

Active World of Warcraft accounts in good standing (not locked or banned) may use the item restoration web form to restore items on one character once every 30 days.
Back to top

What items can be restored?

Items that were recently sold, destroyed, or disenchanted can be restored through the web form. Items lost in any other way -- including through trade, crafting, and use, among others -- will not be eligible for restoration through the web form and must be reviewed by Customer Support. See the World of Warcraft Restoration Policy article for more information.
Back to top

What if an item I want restored isn’t appearing on the list?

If a sold, destroyed, or disenchanted item does not appear on the list, it is not available for restoration. Customer Support cannot assist in cases where a deleted, sold, or disenchanted item is not available through the Item Restoration page.

Note: The restoration list does not show items that were sold, destroyed, or disenchanted before a Faction Change or Character Transfer. Always perform any item recovery before purchasing character services.
Back to top

Restorations

When will I receive my restoration?

Sold and destroyed items will be restored to you immediately after completing the web form, and a ticket for any disenchanted items will be sent to Customer Support for review on your behalf.
Back to top

How will I receive my restoration?

Restored items will be sent to your in-game mailbox. Items that were sold to a vendor will be mailed cash on delivery for their sale amount.
Back to top

How do restorations work for disenchanted items?

Disenchanted item restorations must be reviewed by Customer Support. During the review process, any materials gained from disenchanting the item will be removed before the item is restored. If the materials cannot be recovered, restoration of the disenchanted item will not be possible.
Back to top

When will I receive the restoration for my disenchanted items?

Restorations for disenchanted items will need to be reviewed by Customer Support. A ticket will be automatically submitted through the web form and the restoration will be delivered to your in-game mailbox when the review is complete. The amount of time the review takes will depend on the number of tickets in our queue.
Back to top

Lost an item?

Restore your lost items with our Item Restoration service.

Get Help

Still can't find a solution? Submit a ticket and someone will help out!