Item Restoration


You can use Item Restoration to recover sold, destroyed, or disenchanted items. In most cases, you’ll receive the restoration in your in-game mailbox immediately.

If you can’t find a toy item, heirloom item, or a raw crafting material, be sure to check your toy box and resource tab before you use item restoration. To recover a deleted character, use character undelete in-game.

Note: If items were sold, destroyed, or disenchanted during a recent compromise, please submit a ticket.


If you have an active World of Warcraft account in good standing (not locked or banned), you may use item restoration once every 30 days.

You cannot use item restoration to recover items lost through trade, crafting, and use. If you're trying to recover a stackable item, you'll need to contact us for assistance. For all other items, if it's not on the list, it's not available for restoration. Restored items cannot be traded.

Note: The restoration list doesn’t show items that were sold, destroyed, or disenchanted before a Faction Change or Character Transfer.

Disenchanted Items

When you use item restoration to recover a disenchanted item, the system will enter a ticket for you so Customer Support can review the situation. During the review process, we’ll remove materials you gained from disenchanting the item. If we can’t find the materials, we won’t be able to restore the disenchanted item.

Heirloom Items

Heirloom items are added to your collections tab when you log on to a character that owns those items. Make sure you log on to each character before checking the Item Restoration service for Heirloom items. Game Masters cannot assist with recovering these items.

Lost an item?

Restore your lost items with our Item Restoration service.

Get Help

Still can't find a solution? Submit a ticket and someone will help out!