Welcome Guardians new and old! Blizzard is pleased to be working alongside Bungie to support the release of the first expansion for Destiny 2 on PC! Whether you are a currently part of the Blizzard community or just joining us, we want to make sure you have a great experience with Destiny 2. Below you will find some common issues players encounter when setting up, or recovering a Blizzard account as well as some helpful troubleshooting should you run into any issues with your purchase of Destiny 2.

New Blizzard Accounts

Having a Blizzard account is required to purchase and play Destiny 2 for PC. To create a Blizzard account, please visit the account creation page here. If you are creating the account for a minor child, please create the account using the parent or guardians’ information. This can be updated later once the minor has reached the age of majority.

You may also create an account with Facebook by using the “Sign up with Facebook” button. You’ll be directed to Facebook to confirm your account information.

Existing Blizzard Accounts

If you already have a Blizzard account, you are one step closer to purchasing Destiny 2 for PC! Login and visit the online shop to begin your order process!

If you are unable to log in with your Blizzard account, please check the articles below:

  • Forgot your password? You can reset your password here.
  • If you need to update your security question, follow the instructions found here.
  • If you’re unable to access your account due to an authenticator, there may be some options to remove or update it. Follow the steps here for guidance.
  • If you do not remember or no longer have access to the email address that your Blizzard account is registered to, please visit this article.
  • If these steps do not work or you're unable to access your account for another reason, you can contact us for assistance.

Completing Your Purchase

Once you are logged in, you can find Destiny 2 for PC available on our online shop. Select the version of Destiny 2 that you wish to purchase and proceed using the Purchase for Windows button. A list of accepted payment methods is available here. Keep in mind that the Blizzard online shop does not currently allow purchases to be split across multiple payment methods.

If you encounter any problems with your purchase, this article provides a list of common issues that can arise.

Installation and Patching Troubleshooting

If you receive an error during installation or patching, these steps may help resolve the issue. If you receive a specific error code, clicking on the code or entering it into the search bar will take you to a troubleshooting guide for your specific issue.

Issues While Playing Destiny 2

If you encounter technical issues or bugs while playing Destiny 2, please see the Bungie Help Site for assistance.

Follow Blizzard Customer Support on Twitter @BlizzardCSEU_EN for service status updates and information